Contact us here:
If you have any questions about Catrice or the products, please contact our Beauty Team. Click here for the contact form.
Do you have legal questions? Please contact: legal@cosnova.com
Contact & Help
FAQ:
We have compiled some Frequently Asked Questions for you on this page. You might find the correct answer to your question here:
Can I order CATRICE products online?
You can order the products online from our retail partners. Go to the product you want on our website and then click on FIND ONLINE SHOP. You will then see all online merchants.
Where can I buy CATRICE products in a physical store?
For a complete list of retail partners near you, please visit the storefinder on our website.
Does CATRICE offer vegan products?
100% of CATRICE products are made exclusively from vegan ingredients from now on. As we transition our range, you can check on the product detail page on our website or directly on the product to see if your product is made entirely of vegan ingredients.
Does CATRICE have leftover stock of listed products?
Unfortunately, we do not have any remaining stock. In most cases, you will still find such products for a certain period of time with our (online) trading partners or in brick-and-mortar stores.
Does CATRICE conduct any testing on animals?
No, in keeping with EU legislation, we have been cruelty-free since we were founded.
How can I contact you?
The Beauty Team will be happy to help you with any questions about Catrice or the products. Click here for the contact form.
Alternatively, customer service is available from Monday to Friday from 09:00 – 12:00 and from 13:00 – 17:00 on 00800 267 668 20. Please understand that our CATRICE Beauty Experts are not available internally outside of these hours or at weekends.